Check which stage your order is at
Enter your order number to see how far it has moved through the 10 stages from order to delivery. No need to email us for an update.
PTO Live Track lets PTO China's B2B customers check order status with their order number and registered email. It shows ten stages with dates, from order confirmation through production, QC inspection, consolidation, export clearance, transit and import clearance to delivery, and links the QC photo report at the inspection stage.
Where ordering from China gets frustrating
- You paid the deposit and have no idea whether production started
- You've heard "almost done" for weeks
- The goods have sailed, but nobody can tell you when they arrive
- You only discover defects after the container lands
Open a demo order to see the screen
What the tracking page shows
10-stage progress
The current stage and the date each earlier stage was completed.
QC photo reports
Open the photo and video inspection report right from the QC stage.
Item receiving status
For multi-SKU orders, see how many items have reached the warehouse.
Delays shown, not hidden
If the schedule changes, you see the reason and the new date.
10 steps from order to delivery
Order confirmed
Products, specs, quantity, price and trade terms are agreed and the order is issued.
Deposit received
Purchasing and production start once the deposit is confirmed.
Purchasing & production
Goods are bought from the market or produced at the factory, with progress updates.
Warehouse receipt
Finished goods arrive at our Yiwu warehouse and quantities are checked.
QC inspection (photo report)
Appearance, function and quantity are inspected, and a photo and video report is sent to you.
Packing & consolidation
Goods are repacked for export and consolidated with your other items for loading.
Export customs
Invoice, packing list and other documents are prepared for China export clearance.
In transit
Shipment moves by your chosen mode: sea, air or rail.
Arrival & import customs
On arrival at the destination port or airport, import clearance is processed.
Delivered
Goods are delivered to your designated warehouse or business address.
Only you can see your order
- Lookups require both the order number and the registered email.
- Prices and supplier details are never shown on the tracking screen.
- Order details are never put in the page URL.
Frequently asked questions
Where do I find my order number?
How often is the status updated?
Can I see where the shipment is at sea?
What if an order ships in several parts?
Start with a quote
Tell us the product, quantity and destination, and we'll send a quote that includes inspection and freight.
Request a quote